Excellent communication: Sotiris, friendly and willing to assist in any way. Excellent product: raising the humble guitar I set up to an unimaginable sonic height even in comparison to much more expensive instruments. Impressive clarity even using a lot of gain or even fuzz (noise nowhere to be found), immediate response upon contact with a pick or fingers and endless sound options with the 3 voicings available on each pickup. Everything necessary for the conversion was inside the box, all that was needed extra was a bit of wire..